Frequently Asked Questions and Policies

Fulfillment of Orders

How can I purchase items?

Birch and Elm Naturals ships all orders within 24 hours with guaranteed delivery within 5 business days.

If you choose the Pick Up or Local Delivery option, you will receive an email when your order is ready,

within 24 hours and often the same day.

Pick up is on Burlington St in Dubuque Iowa and local delivery includes 52001, 52002 and 52003 area codes.

Preorder items will be ready for pickup or to be shipped by the date specified during the open preorder time.

REFUNDS AND CANCELLATION

In the event that we sell edible products, there will be no refunds on these products. We only provide baked goods and preserved items seasonally that fall under the guidelines of the Cottage Foods Law.

To cancel an order that is to be shipped, immediately email birchandelmnaturals@gmail.com

and we will cancel shipping and refund payment.

If you purchase Birch and Elm Naturals products and within 30 days are for any reason not happy or satisfied with the product, please reach out to customer service at birchandelmnaturals@gmail.com and we will be happy to assist you.

Shop N' Sniff appointments --If needing to cancel, email as soon as possible to birchandelmnaturals@gmail.com

Wellness Coaching --Since the first wellness session is free of charge to allow you the chance to be sure our coaching techniques, strategies and one-on-one offerings are for you, we do not provide a refund if you decide later on you want to cancel your membership.

For digital products, send an email to the address provided above within 14 days of your purchase for a refund if you are not satisfied with the content of the digital download.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Terms and Conditions

This website is owned and operated by Nicole Walker of Walker Wellness and Nutrition, LLC. Birch and Elm Naturals brand runs under this LLC.

These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a variety of wellness products and healthier desserts. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.